GenCush Cushions Refunds and Returns Policy

We want you to love your GenCush Cushions as much as we do. If for any reason you’re not completely satisfied with your purchase, our Refunds and Returns Policy is here to ensure your peace of mind. Please take a moment to read the following information to understand our policy and procedures.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all GenCush cushion purchases. If you’re not completely satisfied with your cushions within 30 days of receiving them, you have the option to return or exchange them, hassle-free.

Eligibility for Return

  • To be eligible for a return, the cushions must be unused, in their original condition, and with all tags and packaging intact.
  • Customized or personalized cushions may not be eligible for return unless there is a manufacturing defect or damage.
  • Returns must be initiated within 30 days of the date you received your cushions.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Get in touch with our customer support team to inform them about your intention to return the cushions. Provide your order information and reason
for the return.

2. Return Authorization: Our team will guide you through the return authorization process and provide you with instructions for packaging and shipping.

3. Packaging and Shipping: Package the cushions securely in their original packaging or a similar protective material. Ship the package to the address provided by our team.

Refunds and Exchanges

Once we receive and inspect the returned cushions, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be processed based on availability.

Shipping Costs

Please note that the shipping costs associated with returning the cushions are generally the responsibility of the customer, unless the return is due to a manufacturing defect or damage.

Damaged or Defective Cushions
If your cushions arrive damaged or with a manufacturing defect, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including the return shipping costs.

Your Satisfaction is Our Priority
At GenCush Cushions, we are committed to providing you with cushions of exceptional quality and style. If you have any questions or concerns about our Refunds and Returns Policy, please don’t hesitate to reach out to our customer support team.

Thank you for choosing GenCush Cushions. Your comfort and satisfaction are at the heart of everything we do.