Frequently Asked Questions
General FAQs
What products does GENCUSH offer?
GENCUSH provides a variety of indoor and outdoor furniture options, including cushions for outdoor furniture, indoor restaurant seating, and outdoor furniture for Commercial properties.
Do you offer customization options for cushions and furniture?
Yes, we offer custom sizes, fabrics, colors, and styles for both cushions and outdoor furniture to fit your specific needs and decor preferences.
How do I place an order?
You can order directly through our website or contact our sales team for assistance with custom orders and special requests.
Can I see fabric samples before purchasing?
Yes, we offer fabric samples for our cushions and furniture. Please contact us to request samples, and we’ll send them to you for review.
What payment methods are accepted?
We accept major credit cards, bank transfers, and some mobile payment options. Contact us if you have specific payment method questions.
Outdoor Furniture FAQs
What types of outdoor furniture do you offer?
We offer a wide range of outdoor furniture, including lounge chairs, dining sets, sofas, and benches, suitable for commercial spaces like restaurants and resorts and more.
Is GENCUSH outdoor furniture weather-resistant?
Yes, all of our outdoor furniture is designed to withstand outdoor conditions, including UV rays, rain, and humidity. However, we recommend using furniture covers or storing furniture indoors during extreme weather for extended durability.
Can I purchase replacement parts for outdoor furniture?
What is the warranty on outdoor furniture?
Our outdoor furniture typically comes with a limited warranty covering manufacturing defects. Please refer to specific product listings for warranty details.
How do I maintain my outdoor furniture?
Regular cleaning with mild soap and water and using furniture covers when not in use can extend the life of your furniture. Refer to our care guide for specific recommendations based on your furniture’s material.
Outdoor Cushions FAQs
What materials are used in your outdoor cushions?
We offer different fabrics from Polyester, 100% Vinyl, Olefin and 100% Solution Dyed Acrylic. Each material offers different quality. We use high-quality, weather-resistant materials, with UV protection and quick-dry foam that resists mold and mildew.
How do I clean and care for my outdoor cushions?
Most cushion covers are removable and machine washable. For best results, consult our care guide. Avoid bleach or harsh chemicals, as they may damage the fabric.
Do you provide custom cushion sizes?
Yes, all of our cushions are custom made to fit various furniture dimensions. Simply contact us with your measurements, and we’ll assist you with your order.
Are the cushions waterproof?
While our fabrics are outdoor fabrics and designed to be water-resistant, they are not fully waterproof. We do offer a waterproof option if requested. We recommend storing them during heavy rain for longevity.
What colors and patterns are available?
Indoor Restaurant Furniture FAQs
What types of indoor furniture are available for restaurants?
We provide a range of indoor seating, including dining chairs, bar stools and tables that meet the durability and style needs of restaurant settings.
Is the furniture easy to clean and maintain?
Yes, our restaurant furniture is designed for commercial use and is easy to maintain. Most pieces are stain-resistant and can be cleaned with standard cleaning products.
Can I order furniture with custom upholstery?
Absolutely! We offer a variety of upholstery options and can work with you to choose materials that suit your restaurant’s theme and durability requirements.
What is the lead time for large orders?
Lead times depend on the size and customization level of your order. For larger orders or custom pieces, the lead time is usually 7-8 weeks. please contact us directly for an estimated delivery timeframe.
Do you provide bulk pricing for large orders?
Yes, we offer competitive pricing and discounts for bulk orders. Reach out to our sales team to discuss your project and get a custom quote.
Shipping & Delivery FAQs
What are the shipping options?
We offer a range of shipping options based on the size and destination of your order. Options include standard, expedited, and white-glove delivery for larger furniture pieces.
How long does it take to receive my order?
Do you ship internationally?
Yes, we can arrange for international shipping. Please contact our team for shipping rates and further assistance.
How can I track my order?
Once your order ships, you will receive a tracking number to monitor the progress. You can also contact us for real-time updates.
What should I do if my furniture or cushions arrive damaged?
If any item arrives damaged, please contact us immediately. We’ll arrange a replacement or repair as quickly as possible.
Returns & Warranty FAQs
What is your return policy?
We accept returns within 30 days of delivery on most items. Custom orders may have different policies, so please refer to our returns page for full details.
Is there a warranty on my purchase?
Yes, our products come with a limited warranty covering manufacturing defects. Some of our fabrics offer a 5-year limited warranty on fading. Please see individual product pages for specific warranty information.
How do I initiate a return?
Contact our customer service team to start the return process. We’ll guide you through the steps and provide you with a return shipping label.
Can I cancel my order?
You may cancel in-stock orders before they ship. Custom orders can be not be canceled once the products have started production. Please contact us as soon as possible if you need to make changes.
What should I do if I receive the wrong item?
If there’s an error with your order, please let us know immediately. We’ll arrange for a replacement or refund, depending on your preference.